Returns Policy

Important Note: The new returns policy of 10 days replacement for Clothing is applicable for all orders placed from Sep 14, 2016 onwards. Orders placed before Sep 14, 2016 will have the earlier policy which can be viewed in the order details on My Orders page.

All products listed under a particular category may not have the same return/replacement period. Kindly check the respective item's applicable return/replacement policy on the product page.

Category Return Period after Delivery or Installation
Clothing : Shirt, Trousers, T-shirt, Leisure wear, Dhoties, Lungies, Towels, Men's Accessories, Kerchief, Eyewear, & Inner wears. 10 Days
No Returns categories: Kerchief, Inner wear - White Vest, Gym Vest, Brief, Trunk, Socks, & Perfumes. No Returns

Note :

Return Period after Delivery is applicable if product received is Defective or Damaged or Not as Described.

If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/ Mobile site within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the GM Seller once they receive the product.

Returns Processing

If you're facing any issues with a product purchased on GM, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a GM personnel may visit your place. The seller will arrange for a replacement if the issue has not been resolved.

In case the product is not in stock or has been permanently discontinued, the refund for the entire product of the product will be provided by the GM seller.

Returns Pick-Up

In case of returns : Product should be neatly packed and couriered through professional courier partner(sending courier cost entirely depend upon the customer). After product received to GM Head Office, your product will be checked for the following conditions.

1. Correct Product

name/image/brand/bar code should match and MRP tag should be undetached and clearly visible.

2. Complete Product:

With packing of complete accessories with barcode tag

3. Unused Product :

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals.

4. Undamaged Packaging :

Product's original packaging/box should be undamaged.